What is a Virtual Assistant?
As Virtual Assistants we provide administrative services remotely.
What does a Virtual Assistant do?
We do a majority of things that a personal assistant or office administrator does, but we're never in your office. Replying to emails, invoicing your clients… anything you can do online, we can help you with.
What can a Virtual Assistant do for me?
Advancing technology means that you don’t need to hire an administration professional to sit in your office. Below is a tiny list of tasks that we regularly carry out for our clients:
Updating social media accounts;
Replying to client’s enquiries via email;
Microsoft Office documents
and much more!
To help you identify what work you could outsource to a VA we have devised a form which you are free to use (form at bottom of page).
What are the advantages of using a VA?
Using a VA means you can concentrate on the business rather than the paperwork and admin. You get more time to do what you do best, without having to supervise, train or worry about staff.
We are flexible and available outside of normal hours. We have no minimum hour commitment and are only paid for the hours purchased. This means you can keep control.
There are no recruitment or agency fees to pay. There are no additional tax, national insurance or employee benefits to worry about. If you do not employ anyone else other than a VA you may not need employer’s liability insurance, or pay someone to supervise your staff.
You do not need to find work space or equipment for us either, we supply all the required hardware and software.
What are the disadvantages of using a VA?
You don’t get to see us face to face and there is limited contact (though this could equally be an advantage!) . We do have Skype facilities if you prefer a virtual meeting. For clients within a reasonable distance face to face meeting's can be scheduled at an additional cost.
Do I need a VA?
VAs are not suitable for everyone, but if you answer yes to most of the following questions you should at least consider it.
Do you spend too much time on administration when you should be talking to clients or building up business?
Do you lose business because your inbox is too full and you fail to respond in a timely manner if at all?
Do you spend valuable time on repetitive, mundane tasks that someone else could do more effectively and more cheaply?
Do you want to avoid taking on staff, but need help with routine tasks?
Is your office too small for more staff?
What days/hours do you work?
The main working days are Monday - Friday; hours are negotiable.
How do we share files?
With the use of Google Drive you can share the files that you want to share with us, so that we work in real-time on the same documents. There is no need to send files via email and there will be no chance of duplicate documents. It works just like a normal server, just in the cloud.
Do you have a contract of work and confidentiality agreements?
Yes – it protects your customers, your business and myself.
How can I hand over my email inbox to you?
If you want us to manage your email inbox, we can set up a copy of your email account on our desktop and manage it from there. Or, if you’re already in the cloud ie. Gmail, we can simply log on throughout the day to action your Inbox.
What are your payment terms?
We have a strict 7 day payment term. You may incur late fees and have your services suspended due to non-payment. A 10% deposit may be requested.
What are my payment options?
All the payment details you need will be on your VAT invoice. Payments are to be paid by bank transfer.
What applications do you typically use?
At the bottom of the page you can find a list of systems we currently use to perform tasks as well as Microsoft Office and Skype. We use Toggl to track the time spent on each task and keep track of hours remaining on packages. A report can be provided along with the invoice.
Do you have any printable information?
Please find attached our tri-fold double paged leaflet (form at bottom of page).